Refund & Exchange Policy

To start an exchange or replacement, you can contact us at [email protected] with a detailed description of the issue and any relevant photographs of the item and its packaging. This will help us quickly assess your claim and provide the appropriate resolution.

If your request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that you have 30 days to complete the return once we’ve accepted the request. Failure to return the item within this period will result in the cancellation of the request. Please note that items sent back to us without first requesting an exchange or replacement will not be accepted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged during shipping, or if you receive the wrong item. Reach out to us with your order details and supporting photos so we can evaluate the issue and take corrective action promptly. If approved, we will process an exchange or replacement for the affected item.

 

Exchanges
The fastest way to ensure you get what you need is to initiate an exchange by contacting us. Once your exchange is approved, we will provide a return shipping label and instructions. After receiving your returned item, we will process the exchange or replacement promptly.

 

Refunds
Once again, we don’t accept refunds once an order has been shipped. Orders can only be canceled before they are shipped. For any questions about cancellations or order changes, please contact us at [email protected].